# About onmsg | Website Customer Messaging Software

> onmsg is website customer messaging software: a chat widget, AI grounded in your own content, visual conversation flows and a shared team inbox. Here is what we build and how we talk about it.

URL: https://onmsg.app/about/

# We build website chat that stays honest about what it knows

onmsg brings together a customizable chat widget, AI answers grounded in your own content, visual conversation flows and a shared team inbox, so a small team can keep up with website enquiries without hiring for it.

Start free

[https://chat.onmsg.app →](https://chat.onmsg.app)

 

See what it does

[/features/ →](/features/)

![A small team workspace with a chat widget, knowledge base and shared inbox connected together](/images/misc/modern-3d-illustration-of-a-small-team-workspace-w.webp)

-   Free plan, no credit card required
-   AI answers grounded in your own content
-   Shared inbox with clean bot-to-human handoff
-   Installs on any website with a script snippet

## The problem we kept running into

Most small business websites end at a contact form. A visitor with a real question (do you cover my area, what does this cost, how long does it take) fills in a box and waits. Some of them wait. Most of them leave and ask somebody else.

The obvious fix was a chatbot, and the obvious chatbot was worse than the form. A general-purpose AI will answer confidently about a service you don't offer at a price you never set, and the business only finds out when a customer arrives expecting it.

So onmsg starts from your content. You add your FAQs, service information and policies by pasting text, uploading PDF, DOCX, TXT, Markdown or CSV files, or importing the readable text of a public page. The AI agent answers from that. In Strict mode it checks for relevant knowledge first and returns a refusal message you wrote when it can't find any, rather than filling the silence.

## What we actually ship

The visitor sees an embeddable chat widget you can style down to the launcher icon and the teaser image. Behind it sits a drag-and-drop flow builder with eleven step types, so the conversation can greet, branch by page or availability, collect details with a validated form, and escalate to a person. When it escalates, the conversation moves into a shared team inbox where it can be assigned, resolved, reopened, searched and annotated with private notes.

Around that: multi-site management for agencies and multi-brand operators, a site-scoped API for custom builds, response-time reporting, and your choice of the included platform AI or your own provider key.

## How we talk about it

Concise, practical and human. We explain what you and your visitors will actually experience, and keep implementation detail in the developer documentation where it belongs. Where a feature has a limit, we state the limit on the page rather than in a footnote.

![Knowledge sources being added to a knowledge base, showing ready and processing status badges](/images/misc/modern-3d-illustration-of-knowledge-sources-being--2.webp)

## What you can rely on

-   Free plan with no credit card required
-   Add knowledge by paste, file upload (PDF/DOCX/TXT/Markdown/CSV) or single-page URL import
-   One-line script snippet to embed the widget on any website

How we write and build

## Three rules we don't bend

### We describe controls, not miracles

Grounding modes reduce the chance of an invented answer and can refuse instead of guessing. That is a real, useful thing. It is not the same as a promise about every response, so we do not write it that way.

### We say what a number measures

Response-time reports use retained history and elapsed UTC time. They are not business-hours calculations or contractual SLA reporting. Anywhere a metric has a boundary, we print the boundary.

### Software should not replace the person

The AI handles the questions it can answer from your content. Everything else is meant to reach a human quickly, with the conversation history intact so nobody has to ask twice.

## Meet our team

![David De Vries, Product & Customer Messaging at onmsg](/images/squares/professional-headshot-of-a-product-and-customer-me.webp)

### David De Vries

Product & Customer Messaging

The onmsg product team builds and documents onmsg, a website customer messaging platform combining chat, grounded AI answers, visual bot flows, and a shared team inbox. They write about setting up website chat, grounding AI in your own content, and helping small teams handle enquiries.

-   Website customer messaging software
-   Retrieval-grounded AI configuration
-   Conversation flow design

![](/images/hero/abstract-3d-illustration-of-a-website-chat-widget-.webp)

No credit card required

## See whether it fits your website

Create a site, add a handful of knowledge sources, and ask the chat the questions your customers actually ask.

Start free

[https://chat.onmsg.app →](https://chat.onmsg.app)

 

Compare plans

[/pricing/ →](/pricing/)

-   Free plan available
-   Installs with a script snippet
-   Your content, your controls