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You install the widget with a script snippet, a single line you add to your site (directly or through a tag manager). There is no native CMS plugin claim; the snippet works on any site where you can add a script tag.

onmsg's grounding controls are built to reduce that. In Strict mode the AI checks for relevant knowledge and can return a configured refusal when it finds none, and you can hand off to a person after a set number of refusals. The controls guide behaviour. They are not an absolute guarantee of every response, and what happens after a handoff depends on human availability.

Paste text, upload PDF, DOCX, TXT, Markdown or CSV files, or import the readable text of one public web page by URL. A URL import handles one page, full-site crawling and continuous website sync are not part of the product, and scanned PDFs need OCR before import.

Yes. The shared inbox lets teammates view conversation history, reply with attachments, assign conversations or return them to the queue, resolve and reopen, and keep a separate draft per conversation. A human handoff stops bot ownership so a person owns the conversation from that point.

You set business hours, timezone and after-hours behaviour on the widget, and flows can branch by availability to offer offline paths. Offline message intake lets visitors leave details, which stay in retained conversation history for your team to pick up.